General FAQs

We encourage you to book your Official Ticket Packages online. The process is very simple, and typically takes less than two minutes. Alternatively, you can fill out the form to be contacted by a dedicated Sales Representative.

If a certain ticket category is available, you will be able to choose your desired quantity and add it to your cart. A sold-out message appears for tickets that are no longer available.

Selecting specific seats online is not possible. However, you can send us your request/preference when ordering tickets and we will do our best to satisfy your demand.

After you have confirmed your order online, we cannot accept cancellations. Contact your Event Specialist for cancellation policies. Should you be unable to attend the event or in the case of the event cancellation, please check the terms & conditions in your purchase agreement.

We recommend you place a new order if you wish to book more tickets after your original booking has been processed. Should you wish the two orders to be sitting together, please contact your Event Specialist and we will do our best to accommodate your request.

Orders are not generally changeable. However, if you have a request, please contact one of our Event Specialist by email or telephone.

Please check with your Sales Representative to learn more about what additional payment term options (i.e. split payments in increments) may be available for your desired Ticket Package and Grand Prix.

For online transactions, your shipping and billing address must be the same.

No, shipping is not available to P.O. Boxes.

In general, we will not share personally identifiable information about you with third parties, excluding our official partnerships. MotoGP™ or MotoGP™ Premier may send personally identifiable information about you, including your email address, to other companies or people when:

1. We have your consent to share the information;
2. We need to share this information to provide to you the information, product or service you have requested;
3. We respond to subpoenas, court orders or legal process; or
4. We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law.

View our complete privacy statement here.

Yes, for online purchases, the maximum is 10 Official Ticket Packages per transaction. For transactions more than 10, please fill out our form or contact a MotoGP™ Premier Representative to book.

Please contact a MotoGP™ Premier Event Specialist, and we will assist you with all of the extras!

Yes, you can complete the form below or contact us via info@motogppremier.com

Our Event Specialists are standing by to help you with all your needs! Complete the form below and we will contact you to help you find the Official Ticket Packages that are right for you.

You will receive an email from motogppremier-gifting.com after the race with all the details on how to access the gifting portal, choose your gift, and view shipping information. If you cannot see the email in your inbox, please check your junk or spam folders, as it may have been filtered there. Gifting portals are open for 7 days following the race.

Experiences may begin as early as 09:00. Exact times will be uploaded to your customer portal by Tuesday of race week. If you are attending the race with other MotoGP™ Premier guests and would like to ensure your experiences are scheduled together, please contact guestservices@motogppremier.com at least two-weeks prior to the race. APEX purchasers will be assigned their experiences timings upon first arrival to the MotoGP™ Premier Lounge.

The cart is used for storing the tickets you reserve before proceeding to the Checkout. After adding tickets to your cart, you can easily remove them or change the desired number.

Find the tickets you want, enter the desired number into the “Quantity’, and then click the “Add to Cart” button.

On the cart page, there is an option to the right of the item giving you the option to remove it from your cart.

Tickets are sent by either DHL, FedEx or UPS. For some events, you may also opt for pick up. This means that you will simply have to collect them directly at the event from a designated Pick-Up Location, which will be communicated to you ahead of time.

Tickets and other package components are sent approximately 1-2 weeks prior to the event via Ground Delivery with other package components. Generally, grandstand tickets are digital and will be sent to the email used to make the purchase whilst Hospitality tickets are generally physical and will be sent unless set for on-site pickup. PLEASE NOTE: A signature will be required for pickup.

Stolen, destroyed or lost tickets cannot be replaced.

Yes. If you need your tickets delivered to an address other than the invoice address, please contact us with details at least 30 days before the race to ensure shipping to the correct address. For online transactions, your shipping and billing address must be the same.

We accept credit card payment and bank transfers. To pay by credit or debit card, you can pay directly online without contacting anyone.

Our payment platform is fully secured. An "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused by third parties. Your personal data is only used to carry out your order.

Our server guarantees the highest possible level of encryption currently available.

Should you prefer not to transfer your data over the Internet despite our high security standards, we would be happy to accept your credit card information by telephone or email.

As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your booking.

Once you have successfully placed your order by email or telephone, an invoice will be emailed to you as a pdf file. The invoice states the date the payment is due.

Please use one of the following options to finalise your order:

• Try again, perhaps with another credit card.
• Fill out and return a credit card authorization form (available on request from our Sales department).
• Contact your Sales Representative for assistance with the purchase.
• Payment by bank transfer.
• Contact your bank to authorize the payment.